Refund and Returns Policy

TERMS & CONDITIONS FOR A REFUND?

Within 30 days of receipt of your order placed
In original condition, all tags attached
Unwashed and Unworn
In the original packaging

WHAT IF MY ITEM IS FAULTY?

If you're looking to return a faulty or damaged item we are here to help, please send us an email to [email protected]
We may refund the total cost including postage costs if approved

CAN I EXCHANGE AN ORDER?

You're not able to return items for exchange, if you want to change for a different style, size or colour, you'll need to place a new order
Please note, we do not pre-order or hold stock of any kind and cannot guarantee the item you are after will be available after we process your refund.

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied between 5-10 business days.

HOW DO YOU PROCESS MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied between 5-10 business days.

WILL YOU REFUND MY DELIVERY CHARGE?

'Refunds to original payment' We only refund the cost of the items purchased
Delivery charges are not refunded when you return items from your order, even if the whole order is returned.
'Refunds via store credit', then the total amount of your order placed including postage will be given in the form of a voucher. Vouchers can't be redeemed for cash and last 12 months from the date of issue.

ARE THERE ANY CHARGES FOR RETURN?

There are no charges for return
Original shipping charges are non-refundable
You are responsible for return shipping charges

HOW MUCH DOES IT COST TO START A RETURN?

Returns must be made at your own cost. Please return using a standard trackable service.

WHAT IF I PAID VIA AFTERPAY?

If you are approved then your refund will be processed via Afterpay within 2-10 business days after receiving your return. All payments made will be refunded and any future payments scheduled will be cancelled.

 

HOW DO I START A RETURN?

Contact us at: [email protected]

Still, have questions?

Email us at [email protected] with your full name, order number and we will get back to you shortly.